MyNYCHA Puts Repairs in Residents’ Hands 

Attention, NYCHA residents! MyNYCHA is your quick and easy one-stop shop for requesting and managing work orders right at your fingertips, at any time of day. 

MyNYCHA allows residents to create, schedule, and manage work orders from their smartphones, tablets, or computers. In addition to managing work orders, residents can view service interruptions regarding heat, hot water, elevators, electricity, gas, and compactors and view and pay their rent. Registration is not necessary to use the features – residents can simply log in using their last name, date of birth, and last four digits of their Social Security number. Watch a video about how easy it is to use MyNYCHA below (or here). 

MyNYCHA is available in English, Spanish, Russian, and Traditional and Simplified Chinese. It allows residents to: 

• Request repairs and maintenance 

• Upload photos of the issue 

• Subscribe to development outage alerts 

• Cancel or reschedule maintenance appointments 

• See details about upcoming apartment inspections 

• View inspection appointments and closed work tickets 

MyNYCHA was launched in 2015 to improve customer service and empower residents by putting the repair process in their hands. Visit MyNYCHA to download the app or use the web version.