Ombudsperson and Ombudsperson Call Center Information

As of July 1, 2020, an independent Ombudsperson complaint call center is now active at all NYCHA developments.

What Is Mold Busters?

Mold Busters is NYCHA’s program to effectively and efficiently remediate mold. It is a vital part of NYCHA’s commitment to providing residents with the healthy and safe homes they deserve.

To report mold or a leak in your apartment and initiate the Mold Busters process, call the Customer Contact Center (CCC) at 718-707-7771 or use the MyNYCHA app.

Who Is the Ombudsperson?

NYCHA is under a court order to effectively remediate mold and excessive moisture in a timely fashion. The Court has appointed César de Castro as the Ombudsperson to consider complaints from residents if NYCHA fails to comply with that order. Mr. de Castro will address NYCHA residents’ complaints about leak, mold and excess moisture repair orders. Mr. de Castro and the Ombudsperson Call Center (OCC), which works under Mr. de Castro’s direction, are completely independent of NYCHA.

What Is the Ombudsperson Call Center?

The OCC receives complaints by residents who have already contacted the NYCHA CCC but still have concerns about mold, leaks and any associated repairs that have not been completed properly or have not been completed on time. Residents with such concerns can contact the OCC at 1-888-341-7152 or at ombnyc.com. Do not call the OCC unless you have first contacted NYCHA regarding a particular mold or leak problem and are dissatisfied with NYCHA’s performance.

Common Reasons to Submit a Complaint to the Ombudsperson Call Center:

– You scheduled a mold inspection or the repair of a leak and NYCHA did not show up for the appointment.

– NYCHA conducted a mold inspection but did not tell you the next step in the repair process.

– NYCHA scheduled a mold or leak repair and it has taken longer than the required 15 days to complete the repair and this is causing a problem for you.

– NYCHA started the mold remediation process and/or leak repair work but did not complete it and did not provide you with a follow-up appointment date to complete the repair.

– NYCHA completed the mold or leak repair but the work was unsatisfactory or did not solve the problem.

– NYCHA completed the mold or leak repair but the problem came back again even though NYCHA tried to repair it.

Please refer to the OCC flyers: English | Español | 中文 (繁體 / 简体) | Русский | Bengali or www.ombnyc.com for additional information regarding Mr. de Castro and the Ombudsperson Call Center (OCC).