Saturday Work Order Blitz

Staff Close More than 800 Work Orders.

NYCHA closed more than 800 maintenance work order requests in one day at five developments as part of the Authority’s proactive initiative to eliminate repair backlogs.

While developments have limited staffing during most weekends, Patterson Houses in the Bronx, Kingsborough Houses in Brooklyn, Baruch Houses in Manhattan, Ravenswood Houses in Queens, and West Brighton Houses in Staten Island had regular and extra staff onsite from 8:30 a.m. to 4:30 p.m. on Saturday, December 8. Housing Assistants were also at the respective management offices to help residents with their annual recertifications.

“Over the past nine months, I have been meeting with residents throughout the five boroughs, visiting them in their homes, and listening to their concerns,” said General Manager Vito Mustaciuolo. “This initiative says, ‘We have heard you.’ It says we are committed to being better landlords. It says we are committed to improving the living conditions in your homes — even if it is one work order at a time. We’re working hard to make sure our residents see and experience real improvements for their families, and efforts like this are just the beginning.”

In all, 848 work orders were addressed and closed by 45 maintenance staff members:

• At Patterson Houses in the Bronx, there were 395 open maintenance work orders.
  • Staff completed 193 open maintenance work orders and created 51 work orders for skilled trades and/or vendor repairs.
  • Housing Assistants helped complete 47 annual recertifications.
     
• At Kingsborough Houses in Brooklyn, there were 439 open maintenance work orders.
  • Staff completed 163 open maintenance work orders and created 51 work orders for skilled trades and/or vendor repairs.
  • Housing Assistants helped complete 23 annual recertifications.
     
• At Baruch Houses in Manhattan, there were 483 open maintenance work orders.
  • Staff completed 369 open maintenance work orders and created 88 work orders for skilled trades and/or vendor repairs.
  • Housing Assistants helped complete 7 annual recertifications.
     
• At Ravenswood Houses in Queens, there were 388 open maintenance work orders.
  • Staff completed 95 maintenance work orders and created 1 work order for skilled trades and/or vendor repairs.
  • Housing Assistants helped complete 10 annual recertifications.
     
• At West Brighton Houses in Staten Island, there were 61 open maintenance work orders.
  • Staff completed 28 open maintenance work orders and created 37 work orders for skilled trades and/or vendor repairs.
  • Housing Assistants helped complete 37 annual recertifications.

NYCHA also recently announced the expansion of NYCHA Cares, a $20 million initiative funded by Mayor Bill de Blasio to tackle backlogs for specialized skilled trades repair work at the developments with the largest needs.