Guidance to Section 8 Participants on Rent Hardships

March 17, 2020April 2, 2020 LaToya COVID-19, Rent Hardships, Section 8, Section 8 Participants

Dear Section 8 Participants,

We’d like to update you on steps NYCHA has taken to help alleviate financial hardships that Section 8 participants may face during the state of emergency in New York City due to Coronavirus (COVID-19):

NYCHA is suspending all termination actions while the City is under a state of emergency, but at a minimum, 60 days.   

NYCHA encourages households experiencing a loss of income to visit the NYCHA Self-Service Portal. Section 8 participants can report a decrease in household income by completing an Interim Recertification via the NYCHA Self-Service Portal at https://selfserve.nycha.info. Section 8 participants can also call NYCHA’s Customer Contact Center (CCC) at 718-707-7771 to request the Voucher Holder’s Request Interim Change form by mail.

Families who experience a complete loss of income may qualify for NYCHA’s Minimum Rent Exemption. NYCHA will automatically apply the exemption as appropriate.

NYCHA is working closely with City, State, and Federal partners to monitor COVID-19 and its impact to the Authority. We are working to maintain the safety and well-being of our participants and employees. We will continue to provide you with updates on COVID-19 as they develop. If you have any questions or concerns, please call the CCC at 718-707-7771.  

For more information, visit the NYCHA website at nyc.gov/nycha. 

 Thank you for your cooperation. 

Greg Russ
Chair & Chief Executive Officer

Vito Mustaciuolo
General Manager