Meet the EHS Elevator Oversight Team (EOT)

NYCHA’s Environmental Health and Safety Department’s (EHS) Elevator Oversight Team (EOT) has extensive knowledge about the maintenance, repair, and inspection of passenger elevators as well as regulations and safety requirements related to elevators.    

The EOT ensures that NYCHA’s Elevator Service and Repair Department (ESRD) is providing safe and reliable elevator operations for NYCHA residents and employees by conducting various inspections to verify compliance with regulations and safety mandates. The EOT identifies safety issues as well as factors that may affect the quality of service provided to NYCHA residents.  

When an elevator has an excessive number of unplanned outages in a 30-day period, the team will analyze the associated work orders and inspect the elevator system to determine the reason for the outages. Based on its findings, the team provides recommendations to ESRD to improve elevator service at the location.  

Elevator Oversight Team members enter an elevator motor room. 
An EOT worker displays an inspection checklist on Maximo. 
An EOT specialist inspects the controller in the machine room. 
As part of its inspection process, the EOT examines the elevator machine room. 
An EOT specialist inspects break tags in the machine room. 
An EOT specialist inspecting the governor tags in the machine room. 
EOT specialists review the motor room log with a member of the Elevator Service and Repair Department.  
EOT specialists perform an inspection of the motor room. 
EOT specialists examine the interior of the elevator car. 
EOT specialists inspecting interior areas of the car. 
An EOT specialist inspects the elevator hoistway. 
EOT specialists inspect the area underneath the car. 
The complete inspection involves an examination of the clutch and zone lock. 
Following the inspection, EOT specialists check all required certificates and documents on file in the superintendent’s office. The specialists also take photos of the documents on file and record the information. 
At the conclusion of the inspection process, EOT specialists enter the inspection information into a handheld device. 

If you have experienced a persistent issue with an elevator that hasn’t been addressed, you can submit an inquiry at https://on.nyc.gov/submit-concern.