| Eligibility Interviews |
- Eligibility interviews will be held over the phone.
- If approved, the voucher can be downloaded from the Self-Service Portal at selfserve.nycha.info.
- Please contact s8.info@nycha.nyc.gov or call the Customer Contact Center at 718-707-7771 if you require a voucher extension.
- NYCHA has issued a 120-day voucher extension to applicants whose Section 8 voucher had an expiration date between March 1, 2020 and December 31, 2020. An additional 60 days voucher extension was issued to applicants whose initial 120-day extension expired without an accepted rental packet. A copy of the updated voucher is available under the “Lease Up Documents” tab on the Self-Service Portal.
- To request an additional voucher extension, please send an email to S8.info@nycha.nyc.gov or call the Customer Contact Center at 718-707-7771.
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| Evictions |
- NYCHA encourages all landlords to assist in connecting their tenants with rental assistance programs.
- New York City offers a variety of rental assistance programs for tenants in need. Please refer your tenant to ACCESS NYC or have them call 311 and request the “Tenant Helpline.”
- The Centers for Disease Control and Prevention (CDC) issued an order effective Sept. 4, 2020, which prohibits landlords from evicting some tenants for nonpayment of rent through Dec. 31, 2020. To be protected by this Order, tenants must meet specific criteria, including providing their landlord with a signed declaration, which are detailed here. Here is the sample declaration form provided by the CDC.
- The Tenant Safe Harbor Act is a new State law stating that tenants who have experienced financial hardship any time from March 7, 2020 to the date when all COVID-19-related safety restrictions are lifted in the region may not be evicted for failing to pay rent first owed during that period. This moratorium lasts until January 1, 2021, at the earliest, pursuant to an executive order issued by the Governor. More information about this state law can be found here, along with information about other State resources.
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| HQS Inspections |
- NYCHA is not conducting HQS inspections until further notice.
- NYCHA will accept an owner’s certification for initial inspections (e.g., New Rentals, Transfers, and Restorations) and initial inspections that initially failed only for non-life-threatening conditions.
- NYCHA will temporarily accept, until further notice, an alternate form of verifying completed repairs for life-threatening (“24-hour”) HQS violations for inspections conducted 12/31/19 or later. The suspension timeline for non-life-threatening HQS violations has been extended until further notice.
- Please refer to the FAQs on Temporary Program Changes to HQS for answers to frequently asked questions. View the FAQs in Español |中文 (繁體 / 简体) | Русский.
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| Informal Conferences |
- Informal conferences requested will be held over the phone.
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| Lease Renewals & Contract Rent Changes |
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| Owner Incentive Program for Rentals |
- An owner incentive for rentals is available for:
(1) New rentals. Tenants who have recently been issued a Section 8 voucher and will be new Section 8 participants in NYCHA’s Section 8 program; (2) Restorations via transfer. Tenants seeking to have their Section 8 benefits restored by transferring to a new unit; and (3) Port-In. Tenants who are moving to New York City and are transferring their Section 8 assistance to NYCHA.
- To receive the rental incentive payment, the rental has to take place between July 1, 2020 through May 31, 2021, and NYCHA must receive the signed HAP contract and Confirmation of Key Issuance form within the specified timeframe.
- Owners can check the status of the Owner Incentive Payment on the Owner Extranet.
- For more information on this incentive program, please visit: https://www1.nyc.gov/site/nycha/section-8/owners.page.
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| Owner Incentive Program for HQS |
- An owner will receive a one-time incentive payment in the amount of $1,250 when they make repairs and bring a unit that has been suspended for more than 60 days into HQS compliance.
- Eligible units are “Active” in NYCHA’s Section 8 program and the HAP contract has been suspended for 60 days or more due to unrepaired HQS violations (within the unit and/or the public space).
- The unit and/or public space must be brought into HQS compliance between July 1, 2020 and May 31, 2021. NYCHA must receive the certification of completed repairs no later than May 31, 2021.
- Owners can check the status of the Owner Incentive Payment on the Owner Extranet.
- For more information on this incentive program, please visit: https://www1.nyc.gov/site/nycha/section-8/owners.page.
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| Ownership Changes |
- Ownership changes, including changes in address and direct deposit, can be submitted via mail (address listed below), fax at 1-866-794-0744, and email at s8.vcu@nycha.nyc.gov. Address changes and direct deposit updates can also be submitted online via the Owner extranet.
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| Reasonable Accommodations |
- Reasonable accommodations can be requested via the Self-Service Portal (selfserve.nycha.info) or by calling NYCHA’s Customer Contact Center at 718-707-7771.
- NYCHA has provided all participants with an additional 30 days to submit any additional documentation required to review their reasonable accommodation requests.
- NYCHA will provide other accommodations, as required, to obtain documents by granting additional extensions of time to obtain supporting documentation or obtaining medical verification by email or by phone.
- To help expedite processing, NYCHA is not requiring any supporting documentation for the following accommodations: Voucher Extensions and Requests for 5-borough or Portability Transfers (over 10 months after Lease Up date).
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| Recertifications |
- Loss of income can be reported via the Self-Service Portal (selfserve.nycha.info); the PO Box noted below for Annual Review (AOI) Documents; or by calling NYCHA’s Customer Contact Center at 718-707-7771.
- NYCHA will accept self-certification of income in the absence of pay stubs and/or employer letters.
- Annual and Interim Recertifications that result in an increase to the tenant rent share will be processed with a later effective date. This will prevent the immediate increase to households during this time period.
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| Rental Package Returns |
- Rental packages will be accepted via the mail (address listed below) or email at s8.rtu@nycha.nyc.gov. If you mail your rental package, please call NYCHA’s Customer Contact Center at 718-707-7771 to confirm that NYCHA has received the rental packet.
- NYCHA will accept rental packages for Family Unification Program (FUP) youth up to the age of 26.
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| Restoration Requests |
- NYCHA will continue to process restoration requests. Requests can be sent via email to S8.info@nycha.nyc.gov.
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| Transfer Requests |
- Transfer requests are being processed. However, there will be a delay in receiving transfer vouchers in the mail. Please periodically check the Self-Service Portal, where you will be able to print vouchers, if possible.
- NYCHA has issued a 120-day voucher extension to Section 8 participants whose transfer voucher had an expiration date between March 1, 2020 and December 31, 2020. An additional 60 days voucher extension was issued to those Section 8 participants whose initial 120-day extension expired without an accepted rental packet.
- A copy of the updated voucher is available under the “Lease Up Documents” tab on the Self-Service Portal. – To request an additional voucher extension, please send an email to S8.info@nycha.nyc.gov or call the Customer Contact Center at 718-707-7771.
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| Terminations |
- Termination actions have been suspended while the City is under a state of emergency until further notice. This includes termination actions related to annual recertification, inspection, and fraud.
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