COVID-19 Update on Staff Working in Apartments

March 13, 2020March 31, 2020 LaToya COVID-10, Public Housing Residents, Repairs

Dear Residents,

The safety of our residents and employees is our top priority. NYCHA has been working closely with the NYC Department of Health and Mental Hygiene to monitor the Coronavirus (COVID-19), and based on their guidance, we wanted to inform you of new measures the Authority is taking during apartment visits.

Effective immediately, NYCHA staff will take the following precautionary measures before entering your apartment:

For a non-emergency repair or visits, NYCHA staff will ask if anyone in the household has a fever, cough, or shortness of breath or is confirmed to have COVID-19. Any resident that answers “yes” to this question will be asked to reschedule the visit in 14 days or when everyone is feeling better by calling the Customer Contact Center or visiting MyNYCHA.

For an emergency repair (e.g., gas/water leaks, stoppages, etc.) NYCHA staff will ask the same question. If any resident answers “yes” to this question, s/he will be asked to:

1.Remain in a separate room (where possible) with the door closed until the emergency repair is completed; or
2.Maintain at least a six-foot distance from staff until the emergency repair is completed if a separate room is not available.

If you choose not to answer the questions and/or choose not to follow the above instructions, NYCHA will reschedule the appointment.

Please also be informed that NYCHA staff visiting your apartment to perform repairs may choose to wear masks or gloves while working in your apartment. They also may ask to open windows in your apartment to increase ventilation during the repair.

We are taking these important steps to keep our NYCHA communities safe. We will continue to provide you with updates on COVID-19 as they develop. If you have any questions or concerns, please call the CCC at 718-707-7771.

For more information about COVID-19, visit nyc.gov/coronavirus.

Thank you for your cooperation,

Greg Russ
Chair & Chief Executive Officer

Vito Mustaciuolo
General Manager