Section 8 Program Update

• Eligibility interviews will be held over the phone.
• If approved, the voucher can be downloaded from the Self-Service Portal at selfserve.nycha.info.
• Voucher extensions will be granted automatically upon expiration of the voucher. 

• NYCHA will not approve any Certifications for Basis of Eviction for nonpayment at this time. Reviews will resume on or about August 20, 2020.   

• NYCHA is not conducting HQS inspections until further notice. 
• NYCHA will accept an owner’s certification for initial inspections (e.g., New Rentals, Transfers, and Restorations) and initial inspections that initially failed only for non-life-threatening conditions.   
• NYCHA will temporarily accept, until further notice, an alternate form of verifying completed repairs for life-threatening (“24-hour”) HQS violations.  
• Suspension timeline for non-life-threatening HQS violations has been extended until further notice.  

Please refer to the FAQs on Temporary Program Changes to HQS for answers to frequently asked questions. (View the FAQs in Español |中文 (繁體 / 简体) | Русский.)

• Informal conferences requested will be held over the phone. 

• Submissions are accepted via the Owner Extranet, mail (address listed below), and email at lrinfo@nycha.nyc.gov.   

• Ownership changes, including changes in address and direct deposit, can be submitted via the Owner Extranet, mail (address listed below), fax at 1-866-794-0744, and email at s8.vcu@nycha.nyc.gov.   

• Reasonable accommodations can be requested via the Self-Service Portal (selfserve.nycha.info).  
• NYCHA has provided all participants with an additional 30 days to submit any additional documentation required to review their reasonable accommodation requests. 
• NYCHA will provide other accommodations, as required, to obtain documents by granting additional extensions of time to obtain supporting documentation or obtaining medical verification by email or by phone.  
• To help expedite processing, NYCHA is not requiring any supporting documentation for the following accommodations:  Voucher Extensions and Requests for 5-borough or Portability Transfers (over 10 months after Lease Up date).   

• Loss of income can be reported via the Self-Service Portal (selfserve.nycha.info) or via the PO Box noted below for Annual Review (AOI) Documents. 
• NYCHA will accept self-certification of income in the absence of pay stubs and/or employer letters. 
• Annual and Interim Recertifications that result in an increase to the tenant rent share will be processed with a later effective date. This will prevent the immediate increase to households during this time period. 

• Rental packages will be accepted via the mail (address listed below) or email at s8.rtu@nycha.nyc.gov. 
• NYCHA will accept rental packages for Family Unification Program (FUP) youth up to the age of 26. 

• NYCHA will continue to process restoration requests. Requests can be sent via email to S8.info@nycha.nyc.gov. 

• Transfer requests are being processed. However, there will be a delay in receiving transfer vouchers in the mail. Please periodically check the Self-Service Portal, where you will be able to print vouchers, if possible. 
• Voucher extensions will be automatic upon expiration of the voucher. 

• Termination actions have been suspended while the City is under a state of emergency for at least 60 days. This timeframe will be evaluated as needed. This includes termination actions related to annual recertification, inspection, and fraud.