Make sure your contact info is current to get important messages from NYCHA!

June 10, 2020June 17, 2020 LaToya Everbridge

Dear Residents,

The COVID-19 emergency reminds us of the importance of timely, accurate communication. To deliver important alerts and messages to you, NYCHA is using a new mass notification system called Everbridge. These notifications may be sent via text message, phone call, or email to the head of your household. The messages will be delivered in English, Simplified
Chinese, Russian, or Spanish – depending on the language preference noted in your Annual Recertification.

Please take a moment to make sure that we have current contact information for your head of household. You can do that by visiting the “My Profile” section of the NYCHA Self-Service Portal or the “Preferences” screen of the MyNYCHA app. You can also call the Customer Contact Center (CCC) at 718-707-7771 to confirm your info with a representative.

If you don’t already have it on your smartphone or tablet, download the MyNYCHA app from the Apple Store or Google Play – it’s free and enables you to create work orders, pay rent online, and more.

Everbridge text messages will appear to come from 89361. Please note that standard text messaging charges from your carrier may apply, depending on your phone plan. If you would like to opt out of receiving these text messages, you can do so through any of these three ways:

– Go to the “My Preferences” screen of the MyNYCHA app and unselect “Enable Text Notifications”;
– In the Self-Service Portal, go to “My Profile” and uncheck “Opted for Text Alerts”; OR
– Notify a CCC representative at 718-707-7771.

You can also reply to the text message with “STOP” at any time. To resume receiving these text messages, text “RESUME.

Everbridge emails will appear to come from the New York City Housing Authority (from the email address noreply@everbridge.net).Add this email address to your contacts to make sure you receive these important emails.

Everbridge phone calls will come from the following numbers, depending on your language preference. Add the relevant phone number to your contacts so you know who is calling. You can call these numbers back at any time to listen to your most recent messages.

English: 718-865-3518
Chinese: 718-866-3783
Russian: 718-612-7878
Spanish: 718-612-7902

Thank you for your cooperation. We will continue to provide you with timely and important information through a variety of communication channels. If you have any questions, please call the CCC at 718-707-7771.

Sincerely,

Greg Russ
Chair & Chief Executive Officer

Vito Mustaciuolo
General Manager